Refund policy

At kazaifai, every item is created specifically for the person who orders it. Because our products are made to order, we are unable to accept returns, exchanges, or order cancellations once an order has been placed.

If you have any questions before placing your order, we're always happy to help. Contact us at hello@kazaifai.com.

Our Promise

Every kazaifai product is designed to help you keep a promise to yourself.

If we make a mistake, we'll make it right.

If your order arrives damaged, defective, or incorrect, we'll work with you quickly and fairly to resolve it.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 14 days of delivery at hello@kazaifai.com.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Photos of the packaging, if applicable

Once reviewed, we'll make it right by providing a replacement or refund when appropriate.

Cancellations

Orders begin processing shortly after they are placed. Because every product is made to order, all sales are final once an order has been submitted. We are unable to cancel or modify orders after purchase.

Returns

Because each item is produced specifically for your order, we do not accept returns for:

  • Change of mind
  • Incorrect item selected by the customer
  • Buyer's remorse

Exchanges

We do not offer exchanges. If your item arrives damaged, defective, or incorrect, please contact us and we'll gladly work with you to resolve the issue.

Sale Items

Sale items are final sale and cannot be returned or refunded.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash where prohibited by law. Gift cards do not expire.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional consumer rights, including a 14-day cooling-off period where applicable by law. These rights apply in addition to this policy.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us at hello@kazaifai.com.